Frequently Asked Questions (FAQs)
1. What is your shipping policy?
At Mid-Century Vintage, we are dedicated to providing you with a premium shopping experience, which includes free standard shipping for all orders within the United States and Canada. For international customers, shipping rates begin at $150, with delivery times varying by destination.
2. Do you offer international shipping?
Yes, we proudly offer international shipping! We ship to many countries around the world. Shipping rates for international orders start at $150, and delivery times are as follows:
- Europe & UK: 10 to 20 business days
- Australia & Asia: 12 to 25 business days
- Rest of the World: Delivery times may vary depending on location and customs processing.
3. Are there international shipping costs?
For customers outside the United States and Canada, shipping costs are paid at the time of purchase. This means that you will be charged for shipping fees when placing your order, and delivery will be arranged once the payment is processed. The shipping rates for international orders start at $150.
4. What is White Glove Delivery?
White Glove Delivery is a premium service that we offer to ensure a smooth and hassle-free delivery experience. This service includes:
- In-home delivery: The item is delivered directly to your home and placed in the desired room.
- Professional assembly: Our trusted delivery partners will fully assemble the furniture for you.
- Packaging removal: All packaging materials, such as boxes and plastic, will be removed by the delivery team.
- Inspection: Your item will be inspected upon arrival to ensure it is in perfect condition.
This service is available at no additional cost for customers in the U.S., Canada, and internationally, providing an elevated delivery experience.
5. Can I track my order?
Yes! As soon as your order is shipped, you will receive a tracking number via email. You can use this tracking number to check the real-time status of your shipment through the carrier’s tracking system.
6. Do you offer White Glove Delivery?
Yes, we offer White Glove Delivery for all customers, including those in the U.S., Canada, and internationally. This premium service ensures that your furniture is delivered, set up, and inspected with care. Additionally, all packaging is removed from your home. There are no extra charges for White Glove Delivery.
7. How long does it take to receive my order?
Orders are processed within 1 to 3 business days before shipment. After processing, the delivery times for shipping are:
- United States: Typically 3 to 7 business days
- Canada: Typically 7 to 14 business days
- International Orders: Varies by location, typically between 10 and 25 business days, depending on customs processing and destination.
8. What should I do if my item is damaged or defective?
If you receive a damaged or defective item, please contact us within 48 hours of delivery. We ask that you:
- Take clear photographs of the damaged or defective item and packaging.
- Email us at [email protected] with your order number and photos.
We will promptly arrange for free return shipping and send you a replacement item as soon as possible. If the item cannot be replaced, we will issue a full refund.
9. Can I change my order or shipping address after placing it?
If you need to change your order or shipping address after placing your order, please contact us as soon as possible. We will do our best to accommodate any changes before your order is shipped.
10. Do you offer international returns?
Yes, we accept returns from international customers within the same 30-day return window. However, please note:
Refunds will be issued in USD, and may be subject to exchange rate differences.
Duties and taxes are non-refundable unless specified by your local customs office.
Return shipping costs for international customers are not covered under our free return policy. You will be responsible for return shipping fees, unless the item is defective or incorrect.