Effective Date: October 1, 2023
Last Updated: October 25, 2023

At Mid Century Vintage, we are committed to providing you with a premium shopping experience and ensuring your complete satisfaction. If you are not entirely happy with your purchase, we offer a hassle-free return and refund process, including FREE RETURN SHIPPING for all orders for a limited time.

This policy explains our return and refund procedures, eligibility criteria, and how we handle exchanges and refunds.

1. Return Eligibility & General Guidelines

We accept returns for most products within 30 days of delivery, subject to the following conditions:

  • Items must be unused, in original condition, and in their original packaging.
  • All returns must include proof of purchase (order number, receipt, or packing slip).
  • Items that show signs of wear, damage, or alterations will not be accepted.
  • Returns that do not meet these conditions may be subject to a partial refund or rejection.

2. Free Return Shipping – Limited Time Offer!

For a limited time, we are offering FREE RETURN SHIPPING on ALL orders, regardless of order value. This means:

  • We will provide you with a prepaid return shipping label at no cost.
  • No restocking fees or hidden charges.
  • If you choose an exchange, the replacement item ships free of charge.

3. Non-Returnable & Final Sale Items

Some items are not eligible for returns, including:

  • Custom-made, personalized, or made-to-order items.
  • Clearance, final sale, or discounted products.
  • Gift cards and store credit purchases.
  • Items damaged due to misuse, improper care, or general wear and tear.

If you are unsure about an item’s return eligibility, please contact us before purchasing.

4. How to Initiate a Return

Our return process is designed to be simple and convenient:

Step 1: Contact Us

  • Email us at [email protected] or call +1 (800) 579-1632.
  • Provide your order number, product details, and reason for return.

Step 2: Receive Your Prepaid Return Label

  • We will email you a prepaid return shipping label within 24-48 hours.
  • Securely pack your item in its original packaging.

Step 3: Ship Your Return

  • Drop off your package at the nearest UPS, FedEx, or USPS location.
  • We recommend keeping your tracking receipt until the return is processed.

Step 4: Refund or Exchange Processing

  • Refunds: Once we receive your return, refunds are processed within 3-5 business days.
  • Exchanges: If exchanging an item, we will ship your replacement immediately upon return approval.

5. Refunds & Processing Time

  • Refunds will be issued back to your original payment method, including:
    • Credit/debit cards
    • PayPal
    • Buy Now, Pay Later services (if applicable)
  • Please allow 3-5 business days for refunds to appear in your account.
  • If your refund is delayed, contact your bank or payment provider.

NOTE: Shipping fees are non-refundable, except for cases where we made an error (e.g., wrong item sent, defective product).

6. Exchange Policy

  • If you need a different size, color, or product, we will ship your exchange for free.
  • Exchanges must be for the same product or an item of equal value.
  • If the exchanged item is out of stock, we will issue store credit or a full refund.

7. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery:

  1. Take clear photos of the item and packaging.
  2. Email us at [email protected] with your order number.
  3. We will arrange free return shipping and send a replacement ASAP.

We take great care in packaging our products, but accidents can happen during shipping. We guarantee a replacement or full refund for any defective or damaged items.

8. Holiday & Extended Return Policy

To accommodate holiday shoppers, we offer an extended return period:

  • Purchases made between November 1st and December 25th are eligible for returns until January 15th of the following year.
  • This allows gift recipients ample time to return or exchange items after the holiday season.

9. International Returns

For customers outside the United States, return shipping costs may not be covered under our free return policy. However, we still accept returns under the same 30-day guidelines.

  • Customers are responsible for international return shipping fees unless the item is defective or incorrect.
  • Refunds will be issued in USD and may be subject to exchange rate differences.
  • Duties and taxes are non-refundable unless otherwise specified by your local customs office.

10. Still Have Questions?

We’re here to help! Feel free to contact us:

📧 Email: [email protected]
📞 Phone: +1 (800) 579-1632
💬 Live Chat: Available on our website

We appreciate your trust in Mid Century Vintage and look forward to serving you!