Frequently Asked Questions (FAQs)
1. What is your shipping policy?
At Mid-Century Vintage, we are dedicated to providing you with a premium shopping experience. We offer FREE standard shipping to a designated distribution center in your city for all orders within the contiguous United States. For delivery directly to your home with assembly, please select our White Glove Delivery service for $150. For international customers, standard shipping rates begin at $250, with delivery times varying by destination.
2. Do you offer international shipping?
Yes, we proudly offer international shipping to many countries worldwide. Standard shipping rates for international orders start at $250, and delivery times are as follows:
- Europe & UK: 10 to 20 business days
- Australia & Asia: 12 to 25 business days
- Rest of the World: Delivery times may vary depending on location and customs processing.
White Glove Delivery is also available internationally, starting at $150.
3. Are there international shipping costs?
Yes. For customers outside the United States, shipping costs are paid at the time of purchase. Standard international shipping rates start at $250. You will be charged for shipping fees when placing your order, and delivery will be arranged once the payment is processed.
4. What is White Glove Delivery?
White Glove Delivery is a premium service that ensures a smooth and hassle-free delivery experience. This service, available domestically and internationally for a fee, includes:
- In-home delivery: The item is delivered directly to your home and placed in the desired room.
- Professional assembly: Our trusted delivery partners will fully assemble the furniture for you.
- Packaging removal: All packaging materials will be removed and disposed of by the delivery team.
- Pay After Installation (US only): For U.S. customers, you are only charged after the item is fully installed in your home.
5. Can I track my order?
Yes! As soon as your order is shipped, you will receive a tracking number via email. You can use this tracking number to check the real-time status of your shipment through the carrier’s tracking system.
6. Do you offer White Glove Delivery?
Yes, we offer White Glove Delivery for customers in the U.S., Canada, and eligible international locations. This premium service ensures that your furniture is delivered, professionally set up, and inspected with care, with all packaging removed. This service is available for a flat fee of $150 per order in the United States. International White Glove pricing starts at $150.
7. How long does it take to receive my order?
Orders are processed within 1 to 3 business days before shipment. After processing, the delivery times are:
- United States (Standard): Typically 3 to 7 business days (to a local distribution center).
- Canada: Typically 7 to 14 business days.
- International Orders: Varies by location, typically between 10 and 25 business days, depending on customs processing and destination.
8. What should I do if my item is damaged or defective?
If you receive a damaged or defective item, please contact us within 48 hours of delivery. We ask that you:
- Take clear photographs of the damage and the packaging.
- Email us at contact@midcenturyvintage.net with your order number and photos.
We will promptly arrange for a resolution, which may include a replacement, repair, or refund.
9. Can I change my order or shipping address after placing it?
If you need to change your order or shipping address, please contact us as soon as possible at contact@midcenturyvintage.net. We will do our best to accommodate any changes before your order is shipped. Changes requested after shipment has begun may incur additional fees or may not be possible.
10. Do you offer international returns?
Yes, we accept returns from international customers within the same 30-day return window, provided the item is in its original, unused condition. Please note:
- Refunds will be issued in USD and may be subject to exchange rate differences.
- Original shipping costs, duties, and taxes are non-refundable unless the return is due to our error (e.g., a defective or incorrect item).
- Return shipping costs for international customers are the responsibility of the customer, unless the item is defective or incorrect.